Refund policy

Thank you for shopping at Iman Vitamins. We strive to provide you with high-quality halal products and exceptional customer service. If you are not entirely satisfied with your purchase, we are here to help. Please review our Return and Refund Policy outlined below: 

  1. Returns and Exchanges: 
  • Eligibility: We accept returns or exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it. 
  • Proof of Purchase: Please retain your purchase receipt or order confirmation as proof of purchase.
  • All returns valued at $100 or more will be subject to a 20% restocking fee. 

 

       2.  Refund Options: 

  • Full Refund: If you are eligible for a refund and wish to receive your money back, we will issue a full refund to the original payment method used for the purchase. Please note that shipping charges are non-refundable.

 

       3.  Return Process: 

  • Contact Customer Support: To initiate a return or exchange, please contact our customer support team via email or phone within 30 days of your purchase. Provide your order details and a description of the item(s) you wish to return or exchange.
  • Return Authorization: Upon receiving your request, our customer support team will provide you with instructions on how to proceed, including a return authorization number if required. 
  • Packaging and Shipping: Carefully package the item(s) you are returning and include the return authorization number (if provided). Ship the package back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to our error or a defective product. 
  • Inspection and Refund: Once we receive the returned item(s), we will inspect them to ensure they meet the return eligibility criteria. If approved, we will process the refund within a reasonable timeframe.

 

       4.  Exclusions: 

  • Certain products may not be eligible for return or exchange due to health and safety reasons. Please contact our customer support team for clarification if you have any concerns.

 

       5.  Damaged or Defective Products: 

  • If you receive a damaged or defective product, please contact our customer support team immediately. We may request supporting evidence, such as photographs or a detailed description of the issue, to assist with the resolution process. We will provide a replacement or issue a refund, including any applicable shipping costs, for damaged or defective items.

 

       6.  Contact Us: 

  • If you have any questions, comments, or concerns regarding our Return and Refund Policy, please contact us at:

 

       7.  Updates to this Policy: 

  • We reserve the right to update or modify this Return and Refund Policy at any time, and any changes will be effective upon posting on our website. We recommend reviewing this policy periodically for any updates.


Please note that this Return and Refund Policy is in addition to your statutory rights and does not limit or exclude any rights you may have under applicable consumer protection laws.